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Terms

Shipping Policy

It is our policy to try and ship all merchandise within two business days of receiving a customers order.  Beyond Colour Laser and Skin Care Clinic ships all merchandise using FedEx.  Also, we utilize the FedEx shipping gateway to calculate your individual shipping costs.  This provides our customers with three shipping choices:

  • Standard Ground: 3 to 7 business days
  • Second Day Air: 2 business days
  • Next Day Air: 1 business day

We ship to all 50 states.  However, if shipping to Alaska or Hawaii please add two additional shipping days.

At this time we do not ship outside of the United States or to APO/FPO addresses.

Return Policy

Here at Beyond Colour Laser and Skin Care Clinic (“Beyond Colour”), we like to keep things simple; for our customers and for ourselves.  This is why we provide our customers with a 30 Day Return Policy .   Here is how it all works:

Returns:

  • You have 30 days to return the merchandise to us, for what ever reason.
  • The 30 days starts the day that your merchandise is shipped.

Refunds:  Have to meet the following conditions * :

  • If the merchandise has been opened, it must be returned with all of the original printed and packaging material.
  • Unopened merchandise.  Naturally, that also means the merchandise is unused and has never been installed.
  • Defective merchandise.
  • Merchandise which we shipped in error; you did not receive what you ordered.
  • Only merchandise ordered from Beyond Colour will be refunded.

*Gift Certificates are non-refundable.

Beyond Colour charges a 15% restocking fee except for the following:

  • The merchandise was defective.
  • You received merchandise other than what was ordered.

How to Return Your merchandise:

You will need to send our customer service department an e-mail requesting a R eturn G oods A uthorization (RGA) number.  This will do two things: The RGA number will allow us to match your return with your original order, and by requesting a RGA, you are stating that you have read, and agree to our Return & Refund Policy.

Along with the RGA, you will also be given a shipping address.  This address may be different from the address your merchandise was originally shipped.  Please double check before you ship and only return merchandise to the address that we specify.  We can only process claims for returned merchandise that we receive at the correct location.

Shipping Costs:

Customers pay all shipping expenses for merchandise that they order.  If a customer is returning merchandise, and it has been determined that the merchandise being returned is due to an error made by Beyond Colour, then Beyond Colour will gladly pay shipping costs.  Only Standard rate shipping charges will be refunded.  There are several shipping agents available.  We recommend using a shipping agent that has tracking and proof of receipt, such as FedEx.

 

 
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